I am writing this because I wanted to say a very special thankyou to your staff for taking care of my Paddington terrace house.
Particularly, I mostly deal with Ali, Irina and Jonathan - in recent times in that order due to the fact that I've been dealt a blow with tenants leaving due to COVID 19 and damage to my house from works next door - thankfully house now restored.
I was ringing in to speak with Jonathan to thank him personally but he is on Annual leave so I thought to put this in writing.
I wish you to know that Ali on Reception and Irina in Accounts have also been little nuggets of gold to me regarding their special care and service and personal touch.
I really appreciate their expertise and care and the manner in which they have dealt with me during a really challenging year for all.
I wish them and all at Richardson Wrench Double Bay a very safe and Merry Christmas and a Happy New Year. I wish the very best for all for 2021, and when I am counting my blessings which is the best way to live, I do include "my team" at RW.
The R&W D'Bay team are such a delight to work with. Their professionalism, service and warmth is palpable. We had to do it all our leasing matters from Queensland where we had moved to in March, and they took this all in their stride from the get go.
The marketing process was strong and powerful, the openings successful and within a very short time, less than 2 weeks, our happy tenant committed to commence the lease soon after.
Since then the team has ensured the communication keeps flowing and the tenants bedding in process is smooth.
We are so pleased we chose this team to lease our home and recommend & commend R&W.
Tim Rossi (Landlord)
I recently became a tenant of (address withheld for privacy), managed by your agency. I am writing to you today about the wonderful experience I have had with two of your employees.
Firstly Jonathan Carr professionalism is outstanding. I had some questions and there was no hesitation in answering them for me. Signing the lease agreement was a very smooth process.
Ali Caputo your receptionist is an asset to your company. What a lovely person she is. The receptionist is one of the most important positions in a company as it can be the first initial contact for a client or customer. First impressions are lasting ones and Ali’s professional customer service matched with her bubbly personality certainly resonated with me.
It’s the little things that make a difference. The day I came to pick up keys, it was poring with rain and she lent me an umbrella. I was on my way to hand in the ingoing inspection report and had to turn around due to a family issue. I called Ali who gave me a solution that worked for everyone. She went above and beyond because she wanted too.
Lucie Brown (Tenant)
Erica Elzein and Jonathan Carr made our first leasing experience amazing. They provided us with outstanding advice on leasing potential and managed the end to end process very diligently. Despite a very tight timeframe, they delivered high quality services and demonstrated both flexibility and rigor. Thanks to both of you, we highly recommend your services to any prospective landlords.
Thanks again for all your help.