Michael, Andrew and Marion were an absolute pleasure to work with. They made us feel very comfortable throughout the sales process despite the uncertainty due to COVID restrictions. We found the team to be extremely trustworthy and their advice regarding the sale process was on the mark and resulted in a fantastic outcome for us. Great communication throughout the process was also a highlight. Would not hesitate to use the Michael, Andrew and Marion again.
Scott Cook (Vendor)
Buyer's Agent Purchase
I work with a lot of agents in different regions of Sydney - everyone with a different level of attention and approach to their sales.
Marion and the team were professional throughout the whole buying process making this transaction not only as stress free as possible but fair, seamless, and actioned in a timely manner with all of my queries responded to swiftly and accurately (as well as after hours).
My client is very happy with the outcome and this is greatly due to the way the exchange was handled by Marion and the team at Richardson & Wrench.
Kimberley Ackerman (Buyer's agent)
We have been very impressed with the professionalism of Veronika and Marion and highly recommend them.
Their knowledge of the local area and communication skills were impeccable. We were kept informed verbally and in writing with detailed reports, constant updates and no stone was left unturned.
They were really sensitive to our needs during this covid environment and looked after our home and went out of their way to keep us and others safe.
They worked so hard on many levels to achieve our result.
The campaign was spot on and the advertising was laser focused, the results were very pleasing and they achieved the best result for us.
We were more than happy with the relationship we formed with these truly professional and delightful women who delivered everything they promised, we would highly recommended them to anyone embarking on this stressful journey.
A big thank you ladies for all your hard work.
We can't complain about the marketing campaign at all - photos looked fantastic, coverage great, lots of buyers through the doors (not so easy these days), good follow up and vendor hand-holding. Auctioneer was great- had nice patter with humour put everyone at ease which isn't easy as buying or selling a house is one of the most stressful things in life I think. You always want a little more but I think it is a good price in all the circumstances - if you have 2 keen purchasers with capacity competing hard, which we did, then where it stops is the market value. Congratulations to you both.
William & Wendy Wade (Vendor)
I am taking a pause from packing to write a few words on my experience selling my house with Phoebe Nothling and Marion Badenoch as my agents.
I had been approached by many agencies who wished to market my home however I had previously seen Phoebe’s management of a sales campaign in my area and she had been not only tenacious but highly successful in a protracted sale.
These professional young women have been outstanding in all areas of our relationship. They were extremely thorough in their estimation of my home’s value and in all aspects of presentation and marketing. Their informal and written communications have been prompt, regular and insightful - second to none.
Due to very fluid economic conditions with Covid, we had a five week campaign with constant “on demand” viewings but during this Phoebe and Marion were so respectful of my family’s needs; no request was ever too much, no surface was left without Glen 20, no potential purchaser left without a follow-up call. With their support and professionalism there was never a time when I felt stressed and was extremely pleased that they were able to achieve a result well above my expectation.
Having now sold three properties in two years using three different agencies, I can confidently say that my experience with Richardson and Wrench has been exceptional and I would recommend Marion and Phoebe without reservation. No other agent offered anything remotely near their efforts. If one values knowledge, attention to detail, transparency and communication, these delightful young women are the ultimate.
Susan Pincombe (Vendor)
Veronika & Marion are everything you could want in an agent.
They are honest, trustworthy and utterly professional. Most importantly they deliver results. Working in the midst of a pandemic, they were able to successfully adapt to, and embrace, a rapidly changing sales environment to achieve the best outcome for us. They always followed up on all property enquiries and provided constant feedback to us.
In a competitive real estate market, we would highly recommend Veronika & Marion as trusted agents and people who deliver results.
M. R. (Vendor)
It’s thanks to Marion Badenoch’s professionalism and hard work that our apartment in Darling Point achieved a strong result at auction.
Marion strived to achieve the best result from the get-go. Our circumstances were complicated because the property was a shared family asset, and we only had a short time period to get the apartment ready for inspection. Marion’s advice, guidance, support and local knowledge were invaluable. So committed was Marion that she gave up her own time to organise the preparation of the apartment – furniture removalists, painters, electrician, plumber, stylists, photography and advertising. Marion also had the delicate touch necessary to work at a fast pace on a sensitive family matter. The result was a rapid transformation of a 60s-style apartment.
Marion is clearly passionate about real estate. It was typical of her to respond to our enquiries at any time, including night and on weekends, and always in a warm and positive manner. After each open-for-inspection she phoned us to provide a thorough update, followed up in writing.
As the auction date drew near Marion carefully explained the process to us so that we were well prepared. On the night of the auction Marion worked energetically to inform and reassure both us and the prospective buyers.
We would thoroughly recommend Marion to all potential vendors.
Jennifer & Sandra Platt (Vendors)
Thank you so much for all the hard work you put into the preparation and auction of the unit that belonged to my late brother and my sister.
You kept us thoroughly informed all the time. I consider that the result achieved at auction was a result of your knowledge and expertise and would not have been achieved without your input. I have been involved in 2 other auctions, as a vendor. The time and effort that you put into our campaign far exceeded the real estate agents’ work in those previous campaigns.
I have enjoyed making your acquaintance and our regular communication.
Jennifer Murray (Vendor)
This is a recommendation and thank you letter.
Recently your office sold our apartment in Young Street, Paddington. We are extremely happy with the results and the way your team worked with us.
This great outcome was achieved by the outstanding diligence, attention to details and the charming diplomacy of your team, Phoebe Sheperd, Marion Badenoch and Tim Muckenschnabl.
Marion has been patiently keeping in touch with us for some years, anticipating that a sale might happen. Then when the decision to sell was made, Phoebe and Marion explained the process to us in some detail. Even before there was any agreement, they helped us with their list of quality trades people to prepare the place for sale. After we signed the Agency Agreement, they moved quickly and efficiently to market the property. We had a very strong response to their email and internet promotion. So many people viewed that Phoebe, Marion and Tim had their hands full coping with the viewings.
The campaign was short - four weeks. Not wanting to miss any opportunity, Phoebe volunteered her time to open on Thursday evenings on top of the Wednesday and Saturday events. And when a dawn photo was needed, they got up at 5 o'clock on a grey Monday to catch the sunrise.
Selling is quite an emotional exercise; they nursed us through it beautifully with daily communication: phones, texts and emails. Every potential buyer was qualified. We were carefully guided so that our expectations did not run too high. No doubt my stubbornness must have been annoying. They were not discouraged, the team always responded calmly and with smiling diplomacy. Great talent.
You know the most important thing I can say in summing up is: it was fun, we really enjoyed their lively company and we'll miss them. It was a completely successful experience.
Thank you Phoebe, Marion and Tim.
Michael & Susie Roberts (Vendors)
Bryan and I have been fortunate to have you both as agents to assist us in the recent sale of our home in Glenview Street, Paddington. You have not only been outstanding and caring of our needs but had also managed to achieve a phenomenal result for us well above our reserve price!
We are happy and would be happy to recommend you. Thank you so much.
Ah Too Chew & Bryan Major (Vendors)
Thank you both for doing such a terrific job on the marketing and sale of my aunt's unit. I realise it's not over till the settlement is done and dusted, but would expect all to go smoothly in that regard. So I am very grateful to you both for your consistent energy, attention to detail, regular communication and admirable professionalism to get my aunt such a good result. Well done!!
Judith Laffan (Vendor)